Document Solutions Earns Top-60 Net Promoter Score For All North American Companies

Backing Great Service With Real-World Stats

Here at Document Solutions LLC, we believe that service is everything. That’s why we invest in receiving a Net Promoter Score (NPS)®, a comprehensive survey that compiles responses from every customer interaction we have. We’re proud to announce that we have achieved a top 60 ranking amongst all North American companies with a Net Promoter Score of 95.7 for the year, including a perfect score of 100 for the month of June!

Many companies talk about their customer service experience. Commercials claim that a company offers “the very best customer experience” every day, but how do they prove that? Some might use anecdotal evidence through individual testimonials. Others run small surveys that don’t give the whole picture. Some companies have no proof at all as they make big claims about their “award winning” service! At Document Solutions, we don’t want to claim we have great customer service; we want to prove we do.

What Is A Net Promoter Score?

Our chosen method of customer service tracking is the Net Promoter Score. Net Promoter is an independent organization that allows companies to survey customers after any interaction. For us, this includes sales calls, service calls, and customer interactions conducted by phone or email.

Customers are asked to rate these contacts on a scale of 0 to 10, indicating how likely they are to recommend Document Solutions to a friend or colleague. Any score between 0 and 6 is labelled as a detractor, scores of 7 or 8 are labelled passive, and scores of 9 and 10 are labelled promoters. A Net Promoter Score is calculated by taking the percentage of responses labelled as promoters and subtracting from it the percentage of response labelled detractors.

What Is A Good Net Promoter Score?

Net Promoter Scores are widely used amongst large North American companies, making them helpful metrics of comparison. The average North American company has a Net Promoter Score of 30. Some companies known for great customer experiences fall between a score of 60 and 80. For example, Costco received a 2019 Net Promoter score of 79, USAA had a score of 75, and Netflix had a score of 62. Those scores point to those companies being well-loved and promoted well through word-of-mouth.

So how did Document Solutions achieve a Net Promoter Score of 95.7 for 2020? Because we put our customers first in every interaction. Every service call, email response, or follow up on our end is done with your needs in mind. Our goal is to simplify your business life, and we do that by seeing business through your lens. We never offer a one-size-fits-all approach. Instead, we get to know your business needs so we can help you meet your specific goals.

Experience Great Service For Yourself

Interested in experiencing the kind of service that earns a 95.7 Net Promoter Score? Let us show you what that’s like today! Contact us about your specific needs and we’ll get to work showing you what incredible service really looks likes.

CONTACT: Carl Neil-Holman, carln@dsbls.com
DOCUMENT SOLUTIONS
151 Sumner Ave
Kenilworth, NJ
NJ: (908) 653-0600
NY: (212) 468-5200